Designed to monitor the availability, response time, and usability of services, Service Monitor (SM) enables organisations to automatically monitor complete end-to-end transactions. SM provides highly scalable service assurance, enabling businesses to improve overall service quality, operate more efficiently, and adhere to service level agreements (SLAs).
Abilisoft SM - View agent brochure
End user performance and availability monitoring
SM records and simulates complex user transactions, providing user-side performance and availability metrics by mimicking customer / end user / system behaviour. Metrics can be used to report on real time service levels, based on actual services delivered to the end user.
Customizable SLA reporting
SM facilitates customized service level definitions, collating tests and providing web-based historical performance and SLA reports on Internet services. Reports can be customised to show individual transaction steps or the entire end-to-end transaction.
SM can be distributed across multiple locations to simulate transactions from multiple locations, or collectively to support thousands of tests from a single location.