Many organisations live in fear of not actually knowing when their system is degrading or at risk of failing. And, as business services expand and operational support systems (OSS) increase in complexity, ensuring the uptime of all of these different components is becoming more and more difficult. With the introduction of best practise frameworks such as eTOM and ITIL, a greater accountability of operational control is required.

Abilisoft MTM has been designed by OSS professionals for OSS professionals, specifically to address the challenges of maintaining large deployments of common business software tools such as Netcool, HP, BMC Patrol, CA etc., by monitoring and alerting on their availability and health.

Abilisoft MTM, with its small-footprint agents, continuously monitors the existing monitoring solution, to:

• Ensure that OSSs are providing value for money
• Analyse current performance, availability and configuration
• Identify future problems
• Provide key information via a web-based console
• Alert when appropriate

Abilisoft MTM gives NOC teams peace of mind, by:

• Proactively identifying problems on the network as and when they occur, to enable speedy resolution
• Ensuring the continuity of network performance
• Protecting revenue
• Maintaining customer satisfaction

Once installed, Abilisoft MTM takes over many of the routine procedures currently performed by OSS professionals, thus releasing them to perform more vital tasks. Multiple key statistics and measurements are constantly mined and analysed, to give an unambiguous assessment of the true nature of each OSS component.

MTM provides greater visibility and assurance of OSS monitoring tools, as well as encouraging IT best practises.

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